Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
928
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-03-23
Person
4
5
0
23rd March 2022
The staff were so helpful, they gave me an appointment to see the nurse this week which I didn't expect.
Polite friendly girls at reception
Suggested improvements
more telephone lines
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, thank you so much for leaving this lovely and positive review on our "I Want Great Care" link via our website. Your comment reference ading more telephone lines will be discussed at our patient services meeting. It is very much appreciated and welcomed. Many thanks - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-03-23
Person
4
5
0
23rd March 2022
I Had trouble getting on to my Systemonline but was directed to a member of staff that talked me through it Bingo I'm in.
Suggested improvements
bit of a wait on the phone, we are all busy mind
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, thank you so much for leaving this lovely and positive review on our "I Want Great Care" link via our website. Your comment reference the telephone wait will be discussed at our next patient services meeting. Your feedback is very much appreciated and welcomed. Many thanks - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-03-23
Person
3
5
0
23rd March 2022
I can never get through on the telephone, so I use systmonline and always get a response
Suggested improvements
By having more face to face appointments and also answering the phone. At busy times gave 2 receptionists
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, thank you so much for leaving this positive review on our "I Want Great Care" link via our website. Your comment reference more face to face appointments and 2 on reception when busy will be discussed at our patient services meeting. Your comments are very much appreciated and welcomed. Many thanks - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-03-22
Person
0
5
0
22nd March 2022
It is now two days since I referred my symptoms to 111 online. After speaking to a nurse and a clinician at NHS 111 I was told my GP surgery would phone me within working hours yesterday. A day later and still no call but I have been asked to complete this survey. I have made several attempts to contact my surgery in the last year. Phones take anything up to an hour, email responses take 3/4 days if they respond at all and even my routine requests for repeat medications have been delayed in 4 of the last 5 months, on one occasion meaning I had no BP medicines for 2 days and my own readings for my BP went sky high. When we moved from London in 2018 we were very impressed with the surgery but since it joined with Patford House everything has been a disaster. Apart from this current referral I have a few other issues I want to refer to my GP. I don’t know if they’re serious and it might end up being too late if they are!
Suggested improvements
More staff.
Respond quicker to phones and emails.
Sort out your system for repeat prescriptions with Lloyds Direct.
Beversbrook Medical Centre
2022-03-22
Person
0
5
0
22nd March 2022
Called the medical centre for 35 minutes on hold without speaking to a receptionist, just perpetually told how my call mattered. That being the case, I seriously suggest you need more staff.
Suggested improvements
As a very important community service you should ensure the calls are Answered in a reasonable amount of time. Consider that not everyone in the community is IT literate, or indeed has anyone to explain what to do if nobody answers the phone.
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s